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dc.contributor.authorPandey, Jatin-
dc.contributor.authorGupta, Manish-
dc.contributor.authorBehl, Abhishek-
dc.contributor.authorPereira, Vijay-
dc.contributor.authorBudhwar, Pawan-
dc.contributor.authorVarma, Arup-
dc.contributor.authorHassan, Yusuf-
dc.contributor.authorKukreja, Priyam-
dc.identifier.citationPandey, J., Gupta, M., Behl, A., Pereira, V., Budhwar, P., Varma, A., ... & Kukreja, P. (2021). Technology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hiding. Journal of Business Research, 135, 787-799.en_US
dc.description.abstractThe objective of this study is to explore different facet (dark and bright sides) of technology-enabled knowledge management (KM) for rural lay healthcare workers who belong to the bottom of pyramid (BoP) population in India. Data were collected through multiple rounds of engagements and semi-structured interviews with 37 Accredited Social Health Activists (ASHAs). Findings indicate the existence of spirals of value that are shaped by KM practices in such settings. Technology-enabled KM through knowledge-sharing is supporting an upward spiral of value creation at three different levels, i.e., the micro-level in the form of empowerment of ASHAs, the meso-level in the form of better healthcare for the rural Indian population, and the macro-level in the form of an effective public health policy outcome as envisioned by the government. Contrary to the technology-enabled KM through knowledge-sharing, technology-enabled KM through knowledge-hiding is eroding value resulting in failed attempts to use technology and reduced self-efficacy of ASHAs at the micro level. Technology-enabled KM through knowledge-hiding at the macro level is promoting stratification and marginalization within rural communities in India. Study leaves key implications for healthcare researchers, policymakers and businesses.en_US
dc.publisherJournal of Business Research, Elsevier, USAen_US
dc.titleTechnology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hidingen_US
dc.institutionJindal Global Business School (Co-author)en_US
Appears in Collections:JGU Research Publications

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