Please use this identifier to cite or link to this item: http://hdl.handle.net/10739/4967
Title: Technology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hiding
Authors: Pandey, Jatin
Gupta, Manish
Behl, Abhishek
Pereira, Vijay
Budhwar, Pawan
Varma, Arup
Hassan, Yusuf
Kukreja, Priyam
Issue Date: Oct-2021
Publisher: Journal of Business Research, Elsevier, USA
Citation: Pandey, J., Gupta, M., Behl, A., Pereira, V., Budhwar, P., Varma, A., ... & Kukreja, P. (2021). Technology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hiding. Journal of Business Research, 135, 787-799.
Abstract: The objective of this study is to explore different facet (dark and bright sides) of technology-enabled knowledge management (KM) for rural lay healthcare workers who belong to the bottom of pyramid (BoP) population in India. Data were collected through multiple rounds of engagements and semi-structured interviews with 37 Accredited Social Health Activists (ASHAs). Findings indicate the existence of spirals of value that are shaped by KM practices in such settings. Technology-enabled KM through knowledge-sharing is supporting an upward spiral of value creation at three different levels, i.e., the micro-level in the form of empowerment of ASHAs, the meso-level in the form of better healthcare for the rural Indian population, and the macro-level in the form of an effective public health policy outcome as envisioned by the government. Contrary to the technology-enabled KM through knowledge-sharing, technology-enabled KM through knowledge-hiding is eroding value resulting in failed attempts to use technology and reduced self-efficacy of ASHAs at the micro level. Technology-enabled KM through knowledge-hiding at the macro level is promoting stratification and marginalization within rural communities in India. Study leaves key implications for healthcare researchers, policymakers and businesses.
URI: https://doi.org/10.1016/j.jbusres.2021.07.001
http://hdl.handle.net/10739/4967
Appears in Collections:JGU Research Publications

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