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Title: Structured Problem Solving: combined approach using 8D and Six Sigma case study
Authors: Sharma, Mithun
Sharma, Shilpi
Sahni, S.P.
Keywords: six sigma
8D problem solving
structured problem solving
customer complaints
Issue Date: 10-May-2020
Publisher: Engineering Management in Production and Services
Citation: Sharma, M., Sharma, S. and Sahni, S.P. (2020). Structured Problem Solving: combined approach using 8D and Six Sigma case study. Engineering Management in Production and Services, 12 (1), 57-69.
Abstract: The current research study aimed to explore the utility of selected problem-solving tools and techniques in root-cause analysis to demonstrate their practical application. An experimental research design adopting a positivist empirical approach with a deductive strategy was followed to assess the effectiveness of a combined (8D & Six Sigma) problem-solving approach in reducing a high defects rate of a mixer shower assembly line. A novel application of the 8D framework in combination with Six Sigma and other analytical tools was found highly effective in reducing the reject rate from 11.84% to 0.11%. Successful identification of the root cause led to the implementation of permanent corrective action ensuring a long-term stable assembly process. The research study provided a problem-solving framework that was found effective in resolving a complex problem and implementing long-term corrective action in an assembly production line. However, this framework can be used in other industries. The research study provides a solution to a high number of leak rejects in a sub-assembly where "O-seals" are used between mating parts. It also provides analytical tools that were found highly effective during the problem-solving process.
Appears in Collections:JGU Research Publications

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