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dc.contributor.authorTrivedi, Ashish-
dc.contributor.authorTrivedi, Vibha-
dc.identifier.citationTrivedi, Ashish and Trivedi, Vibha (2018) Interpretive structural modelling of website quality factors for repurchase intention in online context. Int. J. Electronic Business,14(4), pp.309–325en_US
dc.description.abstractCustomer website experiential value has recently been a critical success factor for online retailers. Website quality has been extensively studied as a determinant of repurchase intention of online shoppers in the recent past. This study employs interpretive structural modelling (ISM) approach to propose a hierarchical framework for analysing contextual association among drivers of website quality. The responses from a pool of fifty-five experts, both from industry and academia, are collected to depict the interdependency among factors. These factors are further classified based on their degree of dependency and driving power to explore ‘key drivers’ of website quality. The results suggest that presence of information variety, ease of payment product details and website response time have a positive overall impact on customers’ website experiential value and thus repurchase intention. The analyses and results would help the managerial decision makers to focus on key factors by understanding their linkages and mutual relationships.en_US
dc.subjectrepurchase intentionen_US
dc.subjectinterpretive structural modellingen_US
dc.subjectwebsite qualityen_US
dc.subjectdecision makingen_US
dc.titleInterpretive structural modelling of website quality factors for repurchase intention in online contexten_US
dc.typeJournal-article (NPR)en_US
dc.typeJournal-article (NPR)en_US
dc.institutionJindal Global Business School (Co-author)en_US
Appears in Collections:JGU Research Publications

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